Shipping

We know you are ready to crush your next workout, and we are working hard to get your gear to you. Please take note of our processing times below:

Order Processing Times

All orders undergo a dedicated picking, packing, and quality-assurance process before dispatch.

Standard Processing: 5–7 working days.

High-Volume Events: During new collection launches, Black Friday, and seasonal sales, processing may take 10–15 working days.

Daily Cut-off: Orders placed after 2 PM (GMT), or during weekends and public holidays, will begin processing the following working day.

International Customs, Duties & Taxes

For our international community, please be aware that orders shipped outside the United Kingdom may incur import duties and taxes as determined by the destination country.

Customer Responsibility: These charges are levied by local customs authorities and are not within the control of Gitmalu. All applicable fees must be paid by the recipient.Promotional Shipping: "Free Shipping" offers apply strictly to the transportation cost of the package and do not cover customs duties, local taxes, or courier brokerage fees.Shipment Refusal: If you refuse a shipment due to customs charges, the package may be abandoned or returned. In such cases, any return shipping fees or penalties incurred will be deducted from your final refund.

Courier & Delivery Support

Once your package leaves our facility, the courier is the primary point of contact for real-time delivery updates.

DPD: 01805 373 200
DHL: 0844 248 0844
Royal Mail: 0345 774 0740
Evri: 0330 808 5456

Transit Notice: While we strive for timely delivery, Gitmalu is not responsible for transit delays caused by external factors such as adverse weather, carrier strikes, or peak seasonal surges.

Frequently Asked Questions

Can I modify my shipping address?

To maintain efficiency, we begin processing orders almost immediately. Address modifications can only be requested within one hour of order placement. We cannot guarantee changes after this window.

Where can I find my tracking information?

Once your order is fulfilled, you will receive an automated Shipping Confirmation email containing your tracking link. Please allow up to 24 hours for the carrier to update the status after the link has been generated.

What should I do if my package is missing?

If your tracking status shows "Delivered" but you have not received your items, please check with immediate neighbors or your local sorting office. If the package remains missing after these checks, please contact our support team via the Contact Us page. All missing package claims must be submitted within 7 days of the marked delivery date.